T. Weber Co. Ltd.

In Business since 1972

Commercial Estimate

CUSTOMER SERVICE ACCESSIBILITY PLAN/POLICY

(12/2012) updated April 11, 2016

T. Weber Co. Ltd. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.   Please note that our offices and/or washrooms are not wheel chair accessible.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (oil spraying & paving), T. Weber Co. Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at 802 Sawmill Rd., Bloomingdale, ON

Training

T. Weber Co. Ltd. will provide training to employees, volunteer and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:

• Oil spraying front desk
• Oil spraying technicians
• Paving foreman
• Office Manager
• Salesperson

This training will be provided to staff within 1 week of hiring.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirement of the customer service standard
• T. Weber Co. Ltd.’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• What to do if a person with a disability is having difficulty in accessing T. Weber Co. Ltd.’s goods and services.

 

Feedback Process

Customers who wish to provide feedback on the way T. Weber Co. Ltd. provides goods and services to people with disabilities can email info@tweber.ca or verbally to management.

All feedback, including complaints, will be directed to management.

Customers can expect to hear back in 10 business days.

Modifications to this or other Policies

Any policy of T. Weber Co. Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.